nasen policies and legal

nasen privacy, legal and terms and conditions

The following terms and conditions govern nasen Free Membership, International Membership and the benefits available thereunder as well as nasen’s paid-for SEND services, events and resources. All persons subscribing to nasen are urged to read the terms and conditions carefully before placing any order. 

Please read this document alongside our privacy and legal policy for information about how data is stored and used.


We are the National Association for Special Educational Needs (nasen), a charitable company limited by guarantee with charity number 1007023 and company number 2674379. Our registered office and contact address is: nasen House, 4/5 Amber Business Village, Amber Close, Amington, Tamworth, Staffordshire, B77 4RP. We are referred to throughout these terms and conditions as “we”, “us” or “nasen”.

 

1. Free membership

  • A free nasen Membership is now available to all individuals living in the United Kingdom and Ireland.  Individuals can sign up for this membership free of charge and the membership will run for an initial 12-month membership period (“Membership Period”) from the date you activate your membership.
  • Unless your membership is cancelled or terminated, it will automatically renew at the end of the Membership Period and a new fixed Membership Period of 12 months will commence. If you do not want your membership to renew, it is your responsibility to cancel your membership.  Membership can be cancelled at any time from “Manage my subscriptions” area of the Member page.   
  • nasen reserves the right to withdraw membership from any member if the work of the individual is no longer compatible with that of nasen, by giving 14 days’ notice in writing.
  • “member” and “membership” do not mean company member/membership and for the avoidance of doubt members are not company members under section 112 of the Companies Act 2006 and, therefore, cannot vote at general meetings.
  • It is the Member’s responsibility to keep their membership details confidential. nasen reserves the right to withdraw or suspend membership or to prevent any member from renewing membership if, in nasen’s reasonable opinion the member is misusing the membership benefits (for example, allowing someone else to use the benefits of their membership package).
  • Members cannot add additional contacts to their membership under any circumstance and must not share their membership details with others as resources are provided on an individual member by member basis.
  • nasen Connect online can only be accessed by members through logging into their membership account.  Sharing nasen Connect online with other individuals that are not members will contravene our license agreement with you and may result in the closure of your membership.
  • Member benefits may change without notice.

 

2. International membership

  • International Membership applies to individuals outside of the UK and Ireland who have a permanent address abroad. You will be issued with a reference number which you should use when contacting us to help us assist you.
  • International membership is a paid for service and access to this membership will only be given after payment is received.  
  • Payment can be made by credit card (Visa or MasterCard) only.
  • Membership is given for a 12-month period from the date of activation and will be activated upon receipt of payment.  
  • To continue the international membership after the 12-month Membership Period you will be required to pay for another 12-month international membership licence.


3. Paid for SEND services

  • Paid for nasen SEND services subscriptions (SEND services) include the:
    • the SENCO Support Service.  
    • Annual Webinar Pass (AWP); and
    • the Publication Subscription.
  • All SEND services operate on a 12-month subscription basis from the date you pay for the SEND service(s) and are provided on an individual not organisational basis.  
  • Sharing of SEND services with individuals(s)/ organisations that have not purchased their own SEND services is strictly prohibited and will result in the cancellation of your SEND services and membership. 
  • All payments for SEND services must be paid in advance. If a payment is not received or payment method is declined, the buyer forfeits the right of use of any SEND services. 
  • Payment can be made by credit card or Direct Debit.
  • Prior to the end of the 12-month nasen SEND services subscription, you will be informed that your SEND service(s) is coming to an end.  
  • If you have paid by credit card you will receive instructions as to how to renew your nasen SEND services to avoid any loss of service.
  • If you have paid by Direct Debit you will be informed prior to the end of the 12- month SEND services that we will automatically renew and take payment automatically based on the information you gave us to set up your Direct Debit Payment.  
  • If you do not wish to renew, it is your responsibility to cancel your SEND services and you will need to inform us so that the Direct Debit payment request can be cancelled.  
  • We reserve the right to terminate the subscription and withhold the provision of all SEND services if any of the terms and conditions of service are not complied with by you.


3.1 Use of the SENCO Support Service 

  • The purpose of this service is to provide relevant SENCO support resources to those that take out the SEND services and offer non-legal advice to users on operational and strategic aspects of leading and managing SEND in their education setting in England.
  • The advice provided to the user is solely the opinion of nasen and does not constitute formal or legal advice.
  • The subsequent actions of the user are their decision, and nasen will not be held accountable for any such actions.
  • The subscription will grant the user access to the organisation’s SENCO Support Service “Information Hub” web page. 
  • If the member is unable to find the answer to a query on this page, they must complete the online form providing details of the assistance they need and they will be provided with a case number.
  • The case number should be referenced against any further communication between the member and nasen regarding that query.
  • If the query cannot be resolved via email, a member of staff from nasen will arrange a suitable time for the query to be discussed via telephone.
  • In seeking to subscribe to this service, the member agrees to provide details of their education setting; including, but not limited to, name, postal address, telephone number and email address. Support cannot be given until this information has been received.
  • Where a call has been agreed, nasen will call the member three times within the agreed allocated time slot. 
  • If the member does not answer their telephone by the third attempt, nasen will e-mail the user to advise that an attempt to call was made. 
  • It will be the member’s responsibility to re-arrange a suitable time slot for a subsequent phone conversation.
  • Each query must be resolvable within 30 minutes otherwise nasen may suggest that the query is not suitable for the service and alternative input, such as nasen’s paid for consultancy service, may be required.
  • The SENCO support service is subject to reasonable use which is described below: 
    • As nasen is a charity, we are committed to being able to help as many people as we possibly can and to do this, we may need to manage the use of our Service by any individual. The Service operates a reasonable use policy. This means that, although you pay for access to our Service, nasen reserves the right to limit the amount of time per user. 
    • As a guide, the Service can typically provide up to approximately 6 hours of support over the twelve-month subscription period. This could include a range of email interaction and calls of up to 30 minutes at a time.
  • We cannot provide legal representation or face-to-face support through this service. Face-to-face support can be requested separately and is subject to an additional fee.
  • The subscription will belong to the individual who took out the membership of the education setting.
  • If the member changes employment during their subscription the subscription remains with the member unless we are instructed by the member to transfer the service to a different individual at their current organisation.

 
3.2    Use of the Annual Webinar Pass (AWP)

  • The contents of the webinars are the copyright of nasen. 
  • Any attempt to replicate the content of the webinar(s) is strictly prohibited and will result in the termination of the AWP and membership of the member. 
  • The AWP is provided on a 12-month licence period to an individual member and will allow them access to Webinars and recordings of these Webinars on an individual basis.
  • At the start of September each year, recordings of webinars previously held will be removed from the AWP and the member will have access to all new webinars for the new academic year, and recordings of such webinars, till the end of their subscription period.
  • The member cannot allow others to use their membership to watch or take part in the Webinars. Sharing account details with non-subscribers is strictly prohibited.
  • Logging in via multiple devices at the same time is not allowed nor possible. Logging in via a different device will automatically log the user out of their previous device.
  • We may suspend your right to access the webinar, or terminate your subscription without notice or refund for cause effective as set forth below:

(i)    If we determine, in our sole discretion, there is evidence of fraud with respect to your account; and

(ii)    You seek to hack, copy the copyrighted material, or share your subscription with non-subscribers. 

  • You access to the AWP may be suspended from time to time by nasen, without any liability to nasen from you, due to: 

(i)    scheduled downtime to permit us to conduct maintenance or make modifications to any AWP service; 

(ii)    unanticipated or unscheduled downtime or unavailability of any portion or all the AWP services for any reason, including because of power outages, system failures or other interruptions; and 

(iii)    in the event of a denial-of-service attack or other attack on the service; and 

(iv)    any other event that we determine, in our sole discretion, may create a risk to the applicable AWP service, to you or to any of our customers if the AWP service was not suspended. 

  • To the extent we are able, we will endeavour to provide you email notice of any AWP service suspension or interruption, and to post updates on the nasen website regarding resumption of the AWP service following any such suspension but shall have no liability for the manner in which we may do so or if we fail to do so.
  • nasen does not warrant that the AWP service offerings will function as described, will be uninterrupted or error-free. We shall not be responsible for any AWP service interruptions, including without limitation, power outages, system failures or other interruptions, including those that affect the receipt, processing, acceptance, completion or settlement of any payment services. 
  • No advice or information obtained by you from us or from any third party or through the services shall create any warranty not expressly stated in these Terms and Conditions.  

3.3    Use of the Publication Subscription

  • The Subscription is provided for a 12-month period from the date the subscription is paid for by the member. 
  • The publication subscription entitles the member to hard copies posted to their address of the nasen Connect Magazine and access to nasen’s journals.
  • It is the responsibility of the member to keep their address details up to date to ensure that they receive the hard copy of the nasen Connect Magazine.

4. Access to SEND services and events by International Members

  • nasen’s paid for SEND services are only available to overseas customers if they hold current International nasen membership.
  • International members purchasing the AWP should note that the timings of webinars take place at GMT/BST.  If you are unable to access a live webinar due to international time differences, you will be able to access a recorded version.
  • Webinars and Events are delivered via one video platform only.  It is an international members responsibility to ensure they can access this video platform prior to purchasing a SEND service or Event as country specific restrictions to our video platform may exist.
  • Webinars and the support offered through the SENCO support service are based on the English education system and English legalisation around SEND which might differ significantly to the legal and educational contexts of the member’s country of residence.
  • Any costs incurred by usage of the SEND services or attendance at events are the responsibility of the international member and will not be paid by nasen. 
  • International Members who chose to take out the Publication Subscription will be provided with access to nasen’s journals only.  No hard copy of the nasen Connect magazine will be posted to international members.

5. Paid for Events and Resources

  • Any paid for Events or Resources shown on the nasen website will only be released to members on receipt of full payment.
  • Paying for an Event allows the member only to access the event and/ or the recording of such an event.
  • For face-to-face events members will only be allowed to attend if they have paid the fee in full.
  • Such access must only be used by an individual and the content of any such Event and/ or Resources are the copyright of nasen and must not be copied or shared.
  • Member cannot allow others to use their membership to watch or take part in and Event. Sharing account details with non-subscribers is strictly prohibited. 
  • Logging in via multiple devices at the same time is not allowed nor possible. Logging in via a different device will automatically log the user out of their previous device.

6. Cancellation of membership
6.1 Free Membership

  • Free Membership can be cancelled at any time by a member from the Members Page via the manage my subscription option.
  • Where a free Membership is cancelled a member will immediately lose all access to their membership and any paid for SEND Services, Resources and Events.
  • Once a member informs nasen that they wish to cancel their membership, nasen will remove all details of that member from its database within a two weeks.

6.2 Cancellation of Paid for SEND Services

  • If you change your mind about a paid for SEND service (as defined in Section 3) after you have purchased it, you may cancel this agreement at any time within fourteen days after you were given access to the service and receive a full refund of amounts paid for the SEND service.
  • If you change your mind after this time you may cancel your SEND service, but you will not be provided with a refund of amounts paid but will still retain access to your SEND service until the end of your 12-month period.
  • Nothing within these terms and conditions mitigate your rights for a refund where we have breached a material term set out in these Terms and Conditions or are otherwise required by law.
  • Where we refund money to you (either because we are obliged to or otherwise agree to), we will refund any money received from you using the same method originally used by you to pay for your purchase.

6.3 Cancellation of International Membership

  • If you change your mind about your International Membership, (as defined in Section 2) after you have purchased it, you may cancel this agreement at any time within fourteen days after you were given access to the service and receive a full refund of amounts paid.
  • If you change your mind after this time you may cancel your International Membership, but you will not be provided with a refund of amounts paid but will still retain access to your International Membership until the end of your 12-month period.
  • Nothing within these terms and conditions mitigate your rights for a refund where we have breached a material term set out in these Terms and Conditions or are otherwise required by law.
  • Where we refund money to you (either because we are obliged to or otherwise agree to), we will refund any money received from you using the same method originally used by you to pay for your purchase.

6.4 Cancellation of a Paid for Event or Resource

  • If you change your mind about your Paid for Event/ Resource (as defined in Section 5) after you have purchased it, you may cancel your order at any time within fourteen days after you were given access to the event or provided with the resource and receive a full refund of amounts paid.
  • Prior to the refunding of a resource where we are informed of a request for cancellation within the 14-day period, we will require the member to return the resource to nasen to allow a refund to be made.
  • If you change your mind after this 14-day period you will not be provided with a refund of amounts paid.
  • Nothing within these terms and conditions mitigate your rights for a refund where we have breached a material term set out in these Terms and Conditions or are otherwise required by law.
  • Where we refund money to you (either because we are obliged to or otherwise agree to), we will refund any money received from you using the same method originally used by you to pay for your purchase.


7. Our Contract with You, Dispatch and Delivery

  • Our acceptance of your order for a SEND service or event place will be when we confirm to you that your order has been accepted after we receive your payment. No service subscription or event ticket will be dispatched by nasen until payment has been received in full.
  • Unless we have agreed a time for delivery of paid for services or event places, we agree to deliver all such benefits, products and publications without undue delay (and, in any event, not more than 30 days) following receipt of payment in full.
  • Unless we have agreed otherwise, the method for delivery of SEND services or event places will be at our sole discretion. The place of delivery will be the main address that you have supplied to us on record, unless explicitly stated at the time a specific order is made.
  • If the Products delivered to you do not include all the Products that you ordered in any order or include incorrect products, we ask that you inform us as soon as possible so that we can address any issues promptly. 
  • Our responsibility for loss or damage suffered by you as a result of late, incomplete or incorrect delivers is limited to the price of the Products not delivered or the cost of replacing such Products, together with any other losses that, at the time of entering into this contract were obvious to both you and us or you and us both knew might happen (for example, you mentioned it to us at the time you placed the order).

8. Products

  • Products are defined as: webinars, publications, and other content/information that nasen provides as part of its membership or SEND services offer.
  • nasen does not provide any guarantee as to the accuracy of the products we produce as membership benefits or otherwise.
  • Products containing information are correct at the point of publication, unless otherwise stated. nasen will update products and publications from time to time, however purchasers are not entitled to free content updates after the date of delivery or revised editions of previous purchases.
  • nasen takes no responsibility for third party sales of products. Any dispute must be taken up directly with the publisher.
  • Purchasers are not entitled to make copies of any purchases. nasen exclusively owns and controls the copyright of our product range.
  • Application of the content in nasen products is at the sole discretion of the purchaser. nasen accepts no liability in any claim resulting from the use of our content.
  • Nothing in this clause affects your legal rights to require a refund, repair, or replacement (for example, where the produced or publication that we provide is faulty or mis-described).

 
9. Events

  • Event places are only secured upon receipt of payment.
  • nasen reserves the right to limit the number of applications per organisation for any event. Where the number of applications submitted exceeds this set figure, the remaining applicants will be dealt with at our discretion. Any limitations will be clearly marked on the associated event booking form.
  • Where applications are made to fully booked events, it may be possible for the applicant to be added to a waiting list. These waiting lists will be created at our discretion on an event-by-event basis.
  • Please note that we cannot guarantee places at nasen events as places are limited. Where possible nasen members will receive notification of new events prior to them being promoted to the general public but we would advise members to book early to avoid disappointment.
  • In the event of cancellation, nasen bears no responsibility for any loss incurred by delegates for transport, replacement staffing or accommodation relating to the cancelled event.
  • nasen reserves the right to make changes to event programmes without notice.
  • Event bookings may be cancelled at our discretion if the work of the applicant is no longer compatible with that of nasen. A full refund of any price paid will be made in respect of events which we cancel.
  • The terms and conditions detailed here are not exhaustive. Further conditions may be stipulated on event booking forms and will vary depending upon the nature and setting of the event.   

10. Our Liability in relation to Membership, SEND Services and Events

  • We shall not be liable to you for any losses except losses that, at the time of entering this contract: 
    • were obvious to both you and us; or
    • •you and we both knew might happen.
  • Nothing within these terms and conditions exclude or limits in any way our liability:
    • For death or personal injury caused by our negligence;
    • Under the Consumer Rights Act 2015 or any other legislation affording rights to consumers which cannot be contracted out of;
    • For fraud or fraudulent misrepresentation; or
    • For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
  • Where you buy any goods or services from a third-party seller through our Website, that seller’s liability will be set out in the seller’s terms and conditions.

11.Complaints

  • You have the right to complain at any time to nasen if you are unhappy with any element of a service or product. Please send all complaints to membership@nasen.org.uk with as much information as possible and we will respond directly to you on the matters you have raised.

12. Notices

  • All notices given by you to us must be given to nasen at our postal address, detailed at the start of these Terms and Conditions. We may give notice to you at either the e-mail or postal address you provide to us when joining nasen or making a booking.
  • Notices will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. 
  • In proving the service of any notice by nasen, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped, and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee.

13. Events Outside Our Control

  • We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations or the cancellation of any membership, SEND service or Event, that is caused by events outside our reasonable control (a “Force Majeure Event”).

A Force Majeure Event includes any act, event, non-happening, omission, or accident beyond our reasonable control and includes in particular (without limitation) the following:

  • Strikes, lockouts or other industrial action;
  • Health crisis’s or pandemics impacting the United Kingdom;
  • Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster;
  • Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
  • Impossibility of the use of public or private telecommunications networks; or
  • The acts, decrees, legislation, regulations or restrictions of any government.


14. Severability

  • If any of these Terms and Conditions are determined by any competent authority to be invalid, unlawful, or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

15. Entire Agreement

  • These Terms and Conditions represent the entire agreement between us in relation to the subject matter of a booking and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

16. Our Right to Vary these Terms and Conditions.

  • We have the right to revise and amend these Terms and Conditions from time to time to reflect changes in market conditions affecting our organisation, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
  • You will be subject to the policies and Terms and Conditions in force at the time that you book an Event from us, purchase or renew a membership or a SEND service, unless any change to those policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Terms and Conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the order).

17. Law and Jurisdiction

  • These Terms and Conditions are governed by the Laws of England and Wales and any disputes arising under or in connection with them will be subject to the exclusive jurisdiction of the English Courts.

nasen WEBSITE PRIVACY POLICY

We, nasen, are the ‘controllers’ of the information which we collect about you (‘personal data’). Being controllers of your personal data, we are responsible for how your data is processed. The word ‘process’ covers most things that can be done with personal data, including collection, storage, use and destruction of that data.

This notice explains why and how we process your data, and explains the rights you have around your data, including the right to access it, and to object to the way it is processed. Please see the section on ‘Your rights as a data subject’ for more information.

nasen is a charitable organisation (reg Charity number 1007023) supporting practitioners by providing relevant information, training and resources to enable staff to meet all pupils’ needs. Working with dedicated education professionals, nasen aims to ensure that practice for special and additional needs is both effective and current. nasen is committed to providing an excellent range of professional development opportunities by offering the latest news and information, to support practitioners in identifying and meeting the needs of children and young people.

The National Association of Special Educational Needs (nasen) is a company limited by guarantee (Reg. Co. number 2674379) carries on a range of activities to generate income for the nasen including membership, training conferences and event, publications and online research journals.

If you have any questions in relation to this privacy policy or how we use your personal data they should be sent to dpo@nasen.org.uk or addressed to the Data Protection Officer, nasen, 4&5 Amber Business Village, Amber Close, Tamworth, Staffordshire, B77 4RP.

Personal data

‘Personal data’ is any information that relates to a living, identifiable person. This data can include your name, contact details, and other information we gather as part of our relationship with you.

It can also include ‘special categories’ of data, which is information about a person’s race or ethnic origin, religious, political or other beliefs, physical or mental health, trade union membership, genetic or biometric data, sex life or sexual orientation. The collection and use of these types of data is subject to strict controls. Similarly, information about criminal convictions and offences is also limited in the way it can be processed.

We are committed to protecting your personal data, whether it is ‘special categories’ or not, and we only process data if we need to for a specific purpose, as explained below.

We collect your personal data mostly through our contact with you, and the data is usually provided by you, but in some instances, we may receive data about you from other people/organisations. We will explain when this might happen in this Notice.

Your personal data (any information which identifies you, or which can be identified as relating to you personally for example, name, address, phone number, email address) will be collected and used by us. We’ll only collect the personal data that we need. 

We collect personal data in connection with specific activities such as registration or membership requests, placing an order, booking training, donations, volunteering, conducting research, ordering an image, employment etc. 

You can give us your personal data by filling in forms on our website, by registering to use our website, or other social media functions on our website, entering a competition, promotion or survey or by corresponding with us (by phone, email or by joining as a member/supporter/customer). 

This personal data you give us may include name, title, address, date of birth, age, gender, employment status, demographic information, email address, telephone numbers, personal description, photographs, attitudes, opinions, usernames and passwords).

Your data and how and why we process it

In general terms, we process your data in order to manage our relationship with you. The table below lists more specific purposes for processing your data, and the legal basis for each type of processing.

At times, we may further process data which we have already collected. We will only do this if the new purpose for processing it further is compatible with the original purpose that the data was collected for. We will tell you about any further processing before carrying it out.

DATA PROCESSING

LEGAL BASIS FOR PROCESSING

Membership including newsletters and magazines 
We use the personal data you provide as a member provide to service your membership.  This includes sending renewal information to members by mail and email, sending nasen magazines and newsletters. It’s also used to verify you when you contact our administrative centre or sign up for a nasen account to manage your membership online

  • you have given your consent to the processing of your data for the specific purpose of receiving your membership benefits.
Donations
If you make a donation, we’ll use any personal information you give us to record the nature and amount of your gift, claim gift aid where you’ve told us you’re eligible and thank you for your gift.
  • you have given your consent to the processing of your data for the specific purpose of making your donation(s).
Marketing communications
Your privacy is important to us, so we’ll always keep your details secure. We’d like to use your details to keep in touch about things that may matter to you. If you choose to hear from us we may send you information based on what is most relevant to you or things you’ve told us you like.

We may also show you relevant content online. This might be about our membership packages, training and events, publications and journals or about you volunteering with us.

We’ll only send these to you if you agree to receive them and we will never share your information with companies outside of nasen for inclusion in their marketing. We may send you relevant information regarding goods and services provided by other companies but we will not share your data with them. If you agree to receive marketing information from us you can change your mind at a later date.

However, if you tell us you don’t want to receive marketing communications, then you may not hear about events or other work we do that may be of interest to you.

Personal data provided to us may also be profiled to help us with advertising targeting. For example, your membership data may be used to ensure we don’t serve you online membership advertisements. Or we may use your personal data to find online users with a similar profile to yourself who may be interested in our products or services.

We’ll always act upon your choice of how you want to receive communications (for example, by email, post or phone). However, there are some communications that we need to send. These are essential to fulfil our promises to you as a member, volunteer, donor or buyer of goods or services.

Examples are:

• Transaction messaging, such as Direct Debit schedules, shop purchase confirmations.

• Membership-related mailings such as renewal reminders, nasen magazines and newsletters.
  • you have given your consent to the processing of your data for the specific purpose of receiving your membership benefits.
  • you have given your consent to the processing of your data for the specific purpose of making your donation(s).
  • you have given your consent to the processing of your data for the specific purpose of receiving your membership benefits.
  • you have given your consent to the processing of your data for the specific purpose of receiving marketing communications.
OR
  • processing is necessary for the purposes of the legitimate interests pursued by us to provide you with additional goods and services or information about them.
  • processing is necessary for the purposes of the legitimate interests pursued by us to provide you with additional goods and services or information about them.
  • we will require your consent to contact you regarding marketing if we hold your personal email address. If we use an email address for you at your place of work processing is necessary for the purposes of the legitimate interests pursued by us to provide you with information about our research and the opportunities for you to take part in it.
Management of volunteers
We need to use your personal data to manage your volunteering, from the moment you enquire to the time you decide to stop volunteering with us. This could include: contacting you about a role you’ve applied for or we think you might be interested in, expense claims and to recognise your contribution.
  • you have given your consent to the processing of your data for the specific purpose of allowing nasen to manage your volunteering with us.
Research
We carry out research with our supporters, customers, staff and volunteers to get feedback on their experience with us. We use this feedback to improve the experiences that we offer and ensure we know what is relevant and interesting to you. If you choose to take part in research, we’ll tell you when you start what data we will collect, why and how we’ll use it. All the research we conduct is optional and you can choose not to take part.
  • you have given your consent to the processing of your data for the specific purpose of allowing nasen to manage your volunteering with us.
  • processing is necessary for the purposes of the legitimate interests pursued by us to provide you with information about our research and the opportunities for you to take part in it.

 

Profiling
We know it’s important to our supporters to use our resources in a responsible and cost-effective way. We use profiling and targeting to help us understand our members and supporters and make sure that:

• our communications (e.g. emails) and services (e.g. our website) are relevant, personalised and interesting to you

• our services meet the needs of our supporters

• we only ask for further support and help from you if it’s appropriate

• we use our resources responsibly and keep our costs down

To do this we’ll analyse how you interact with us (e.g. on our website) in order to understand your interests.

We use specific tools to profile how you interact with us online, for example Google Analytics and Hotjar. Much of the information we collect is aggregated, however we may also collect some personal data for the use of personalising your experience, optimising our marketing campaigns, and to ensure the site is functioning as intended.

The personal information that is collected includes transactional information (i.e. order number) for Memberships, Donations, and Online purchases. We also collect data on individual user activity when they create or log into their nasen account. If you’ve agreed that we can contact you for marketing purposes, we may also gather additional information about you from external sources, for example: updates to address and contact information, or publicly available information. We may use this information to assess your interest in joining or supporting us and invite you to do so

  • you have given your consent to the processing of your data for the specific purpose of marketing communications.
OR
  • processing is necessary for the purposes of the legitimate interests pursued by us to provide you with information about the goods and services we provide which may be of the most relevance to you.
Recruitment and employment

In order to comply with our contractual, statutory, and management obligations and responsibilities, we process personal data, occasionally including ‘sensitive’ personal data, from job applicants and employees.

Such data may include information relating to health and criminal convictions. In certain circumstances, we may process personal data or sensitive personal data, without explicit consent. Further information on what data is collected and why it’s processed is given below.

Contractual responsibilities: Our contractual responsibilities include those arising from the contract of employment. The data processed to meet contractual responsibilities includes, but is not limited to, data relating to: payroll, bank account, postal address, sick pay; leave, maternity pay, pension and emergency contacts.

Statutory responsibilities: Our statutory responsibilities are those imposed through law on the organisation as an employer. The data processed to meet statutory responsibilities includes, but is not limited to, data relating to: tax, national insurance, statutory sick pay, statutory maternity pay, family leave, work permits, equal opportunities monitoring.

Management responsibilities: Our management responsibilities are those necessary for the organisational functioning of the organisation. The data processed to meet management responsibilities includes, but is not limited to, data relating to: recruitment and employment, training and development, absence, disciplinary matters, e-mail address and telephone number.
  • processing is necessary for compliance with a legal obligation to which nasen is subject.
OR
  • processing is necessary for the performance of a contract of employment to which the data subject is party or in order to take steps at the request of the data subject prior to entering into such a contract.
  • processing is necessary for the performance of a contract of employment to which the data subject is party or in order to take steps at the request of the data subject prior to entering into such a contract.
  • processing is necessary for compliance with a legal obligation to which nasen is subject such as reporting to and making payments to HMRC.
  • processing is necessary for the performance of a contract of employment to which the data subject is party or in order to take steps at the request of the data subject prior to entering into such a contract.
Sensitive personal data

The Act defines ‘sensitive personal data’ as information about racial or ethnic origin, political opinions, religious beliefs or other similar beliefs, trade union membership, physical or mental health, sexual life, and criminal allegations, proceedings or convictions.

In certain limited circumstances, we may legally collect and process sensitive personal data without requiring the explicit consent of an employee.

(a) We will process data about an employee’s health where it is necessary, for example, to record absence from work due to sickness, to pay statutory sick pay and to make any necessary arrangements or adjustments to the workplace in the case of disability. This processing will not normally happen without the employee’s knowledge and, where necessary, consent.

(c) Data about an employee’s criminal convictions will be held as necessary where they are relevant to the post being held.
  • processing is necessary for the performance of a contract of employment to which the data subject is party or in order to take steps at the request of the data subject prior to entering into such a contract.
  • processing is necessary to meet our obligations under employment law and/or to meet the requirements our internal policies and Staff Handbook.
  • Data is held under the provisions of the Data protection act 2018

Personal data received from third parties

We may buy external data from time to time in order to increase our reach throughout the sector in order to fulfil our charitable aims and objectives as widely as possible.

Who we share your data with

For some processing purposes we share your data with third parties. When we allow third parties acting on behalf of nasen to access to your information, we will always have complete control of what they see, how long they see it for and what they are allowed to do with it. We do not sell or share your personal information for other organisations to use.

This is a list of the information we may share with external recipients, and for what purpose:

                 RECIPIENTS OF YOUR DATA

PURPOSE FOR SHARING

• employees;

• Third party cloud hosting and IT infrastructure providers who host the website and provide IT support in respect of the website;
This is to allow our staff to process your data to meet your requirements as a member or consumer of our goods and services So that out infrastructure is able to meet the demands of you as a member or user of our online services. Also, to allow our systems to securely store the data we hold and process it for renewals and communication purposes.
Also, under strictly controlled conditions:

• Contractors

• Service Providers providing services to us

• Advisors

• Agents
To allow mailings, distribution of online journals.

In terms of our staff to provide information regarding pensions and other benefits agreed with employees.
We may also disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or cookie policy and other agreements; or to protect the rights, property, or safety of nasen, our members, supporters and visitors. This includes exchanging information with other companies and organisations for the purposes of fraud protection.

In terms of payment card security nasen has an PCI-DSS compliance programme in place. This is the international standard for safe card payment processes. As part of our compliance to this very stringent standard, we ensure that our IT systems do not directly collect or store payment card information; for example the full 16 digit number on the front of the card or the security code on the back. Our online payment solutions are carried out using a 'payment gateway' (e.g. Sagepay) which is a direct connection to a payment service provided by a bank. This means that when you input card data into the payment page, you are communicating directly with the bank and the bank passes your payment to us, this means that your payment card information is handled by the bank and not processed or held by us.
As an employer we are obliged to process and disclose information regarding our staff to for example HMRC

 

How we store your data

Your personal data is held in both hard copy and electronic formats.

Electronic data, including emails, is stored on our servers, which are located in the UK and on our software suppliers’ servers which are also located in the UK.

How long we keep your data

We will only use and store your information for as long as it is required for the purposes it was collected for. How long it will be stored for depends on the information in question, what it is being used for and, sometimes, statutory legal requirements. 

Once the applicable retention period expires, unless we are legally required to keep the data longer, or there are important and justifiable reasons why we should keep it, we will securely delete the data.

Cookies on our website

Cookies are small files which websites store on your computer and which contain various types of information about your visit to a website. They are not viruses or malicious software but they are generally aimed at providing you with a good experience when browsing a site by, for example, remembering your preferences so that you do not need to reset them every time you visit the website.

Cookies can record information about how you browse the internet. They can therefore be used by websites to advertise goods and services which, based on your browsing history, are similar to goods and services which you have previously searched online. This is why some users reject or delete cookies.

Cookies normally expire after a length of time which can vary from a few minutes to more than a year. Some cookies are ‘session cookies’ which are deleted when you close your internet browser or after a period of inactivity. Others are ‘persistent cookies’ which remain on your computer until their expiration date.

We do not store cookies on your computer without your consent unless they have the sole purpose of carrying out the transmission of communications or they are strictly necessary for providing an online service.

You may restrict or block cookies which are set by any website through your browser settings. Your browser settings also allow you to clear your browsing history and delete cookies. Information about how you can do this can be found on this link https://ico.org.uk/for-the-public/online/cookies. Mobile devices may have their own settings and you need to refer to the manual of the device.

Please note that restricting or disabling cookies may impact the functioning of parts of our website.

Further information can be found in nasen's cookie policy.

Your rights as a data subject

As a data subject, you have the following rights in relation to your personal data processed by us:

  • To be informed about how your data is handled;
  • To gain access to your personal data;
  • To have errors or inaccuracies in your data changed;
  • To have your personal data erased, in limited circumstances;
  • To object to the processing of your personal data for marketing purposes or when the processing is based on the public interest or other legitimate interests;
  • To restrict the processing of your personal data, in limited circumstances;
  • To obtain a copy of some of your data in a commonly used electronic form, in limited circumstances;
  • Rights around how you are affected by any profiling or automated decisions.

Withdrawing consent

If we are relying on your consent to process your data, you may withdraw your consent at any time.

Complaints to the Information Commissioner

You have a right to complain to the Information Commissioner's Office (ICO) about the way in which we process your personal data. You can make a complaint on the ICO’s website https://ico.org.uk/.

Exercising your rights, queries and complaints

For more information on your rights, if you wish to exercise any right or for any queries you may have or if you wish to make a complaint, please contact our Data Protection Officer:

nasen,

4&5 Amber Business Village,
Amber Close,
Tamworth,
Staffordshire,
B77 4RP
01827 311500
DPO@nasen.org.uk

A cookie is a text-only string of information that a website transfers to the cookie folder of the browser on your computer’s hard disk so that the website can remember who you are. These cookies aren’t used to identify you personally, they are just to give you the best user experience. Most websites use cookies to remember settings, login details and other information so that you don’t have to keep re-entering it. They are also used to collect information on how the website is being used so that we can tailor the experience to suit your needs.

The law relating to cookies changed on 26 May 2011. The new rules require that cookies can only be placed on machines where the user has given their consent.

You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled. By using our website, you are accepting these cookies.

This website is based on the Preside content management system, and certain cookies are stored temporarily on your computer, which are required to ensure correct functioning of the website and are not used for any other purpose.

First Party Cookies set by NASEN website:

Name Purpose Expires Content Classification Action
CFID Used to provide transaction support across multiple page requests commonly called a session Persistent (Until user deletes it) A random generated number Strictly necessary, minimal intrusion Cookie policy mention only
CFTOKEN Used to provide transaction support across across multiple page requests commonly called a session Persistent (Until user deletes it) A random generated alphanumeric piece of text Strictly necessary, minimal intrusion Cookie policy mention only
JSESSIONID Used to provide transaction support across across multiple page requests commonly called a session Persistent (Until user deletes it) A random generated alphanumeric piece of text Strictly necessary, minimal intrusion Cookie policy mention only
USER Remember me feature for user login Session cookie JSON format user authentication data Necessary to improve the user experience, minimal intrusion Cookie policy mention only
PCMS_VIEWTREEPROPERTIES Set by the Preside CMS only present for Preside users Persistent A number Necessary to improve the user experience, minimal intrusion No action private cookie with restricted usage

 

The cookies described above provide session functionality that is used for/to:

  1. User login
  2. Store page to redirect after a user logs in
  3. Store details after a user logs in
  4. Store details of event booking process when use makes a booking.

Third Party Cookies

The cookies in the table below are set by the Google analytics tool for improving service which allows the NASEN website to accurately estimate the number of visitors to the website, volumes of usage and ensure that the NASEN website is available and that the Society understands what you want to use.

Name Purpose Expires Content Classification Action
_ga Google analytics 2 years A random generated number (Non personal data) Necessary to provide website service, minimal intrusion Cookie policy mention only
_gat Google analytics 2 years A random generated number (Non personal data) Necessary to provide website service, minimal intrusion Cookie policy mention only

 

We aim to ensure that this website gives all members of the public equal access. If you feel that the content on the site could be presented in a more accessible way, please contact us with your suggestions.

Browser Compatibility

The website is best viewed in Firefox, Chrome, Internet Explorer, Safari or Opera. You are advised to upgrade to the latest versions for the best user experience.

Changing the text size

If you find the text hard to read, you may wish to make it bigger.

If you're using Microsoft Windows operating system and have a mouse with a control wheel on top, you can use this to change the display size. Press and hold down the Ctrl button on your keyboard, then move the wheel on the mouse – forwards to enlarge, and backwards to decrease it.

Alternatively you can control text size through your internet browser:

    In Firefox select View>Zoom
    In Internet Explorer select View>Text size
    In Chrome select Options>Zoom

Changing the colour and contrast of the website

See the BBC guide 'My web, my way' for information of how to setup your system to change colours and contrasts

Downloads, Word documents and PDFs

We aim to publish information as accessible HTML webpages rather than as downloadable documents, e.g. Word documents and PDFs, as these documents can cause problems for disabled users.

To view PDF files you may need to download Adobe Reader (free of charge).

Images

We aim to provide a description of every image in its alternative text tag.

Links

Link text should make sense out of context and accurately describe the page it points to. You can use the tab key on your keyboard (as well as your mouse) to move from consecutive link to link.

Thank you for visiting the nasen website. We hope your visit has been an informative and enjoyable experience.

Every effort has been made to ensure the accuracy of information on the nasen website. Please note that information given on this website is intended for general use, was correct at the time of publication, and will be updated from time to time. No responsibility can be accepted for action taken or refrained from solely by reference to the contents of this website. Please remember that each child and their special educational needs are different and advice should be sought from a number of appropriate sources to support them.

Receipt of Emails from nasen Personnel

If you receive an e-mail from nasen and you are not the intended recipient, please inform the sender by return and delete the message. Information contained in messages sent by nasen personnel represents the views of the writer and is not necessarily the view of Association as a whole. Permission to recreate the content of, or attachments to messages must be sought from the writer prior to reproduction. Any attachment to the email could contain software viruses, which may damage some computer systems. Whilst we take reasonable precautions to minimise this risk, we cannot accept liability for any damage sustained as a result of software viruses. We would recommend that you carry out your own virus checks before opening attachments.

Links to external websites

Throughout the nasen website there are links to other external websites. Whilst every effort is made to ensure that the website content is suitable, nasen cannot be held responsible for the content of these external sites.

House Rules

We've established these house rules for your safety and to keep the nasen message boards a healthy environment for discussion and so that everyone can get the most out of commenting on the nasen website.

The house rules are to protect you and nasen from legal and editorial risks. These are intended as a guide to how you should behave and post on nasen.org.uk. Breach of the nasen terms of use will result in the removal of your comments. Repeated breaches will result in the restriction of your account.

nasen welcomes feedback, both positive and negative, about our services but please make sure your comments are in line with the house rules. Repeatedly posting personal or offensive comments about individual members of the public or people who work for nasen may be considered harassment. We reserve the right to remove such comments and take action against those responsible.

If your post has been removed or your account has been restricted and you do not agree that you have broken these rules, please contact our web admin.

We reserve the right to remove comments which:

  • Advertise a product,
  • Risk breaching copyright law,
  • Are not in English,
  • Risk breaking UK law,
  • Contain potentially defamatory statements,
  • Are abusive or disruptive,
  • Are offensive,
  • Are off-topic,
  • Contain personal details,
  • Contempt of court,
  • Contain spam,
  • Contain unsuitable links.